Booking one of our cruises shall imply the acceptance of the general and particular terms and conditions of sale stipulated hereinafter. By dating and signing the travel contract drawn up by the salesperson from whom he purchases his voyage, which stipulates that the terms and conditions have been accepted by him, the client expressly recognises that he has familiarised himself with the information relative to the voyage that he has chosen from our brochures, available in travel agencies or directly from us. He shall therefore be referred to the information contained in these brochures or on our website in respect of any details concerning the voyage. Our brochures offer a selection of cruises and our offer is not limited to the cruises selected.
Cruises or provisions not included in the brochure shall be subject to the same terms and conditions.
VALIDITY: Valid from 01/01/2026 to 31/12/2026 .
PRICES: Our prices indicated in pounds (£) in our brochures, are purely indicative and are given by way of example, per person and based on a double cabin. They are established on the basis of the prevailing economic conditions applicable from March 1st 2025 and are calculated at an all-in rate including a series of service provisions described in the programmes and reserved by the customer but exclude all service provisions that the customer shall reserve and pay for on board and other costs and any expenditure occasioned by a fortuitous event (strike, riot, revolution, weather conditions, water levels, etc.).
They depend on various factors involved in their calculation such as the cost of transportation, cost of loading and unloading, port costs, fuel costs, royalties and other taxes, and remain subject to revision. Our prices include taxes, all fees and other additional costs. Therefore, and pursuant to the statutory part of the Book II of the Tourism Code, we reserve the right to review our prices in the event of variations in exchange rates, the cost of fuel (Brent barrel reference available on the E.I.A’s web site, economic conditions or any other service provision mentioned in the programmes.
CroisiEurope has established its 2026 prices on the basis of a barrel price of 75,96 € and will not apply a revision for variations between 45 € and 85 €, but reserves the right to apply a revision beyond that. In the case of air transfers, the price will be revised according to the fuel-related variations applied by the airlines concerned.
• Exchange rates and more specifically for the Vietnam / Cambodia programmes and Southern Africa safari-cruise programmes (Namibia, Botswana, South Africa and Zimbabwe) - (Dollar - reference rate on March 1st 2024: 1 € = 1.08 $); for the Safari-cruise programme in Southern Africa (South Africa, Botswana, Namibia and Zimbabwe) - (Rands - reference rate on March 1st 2024: 1 € = 20,70 ZAR); and for the India programme (Indian Rupee - reference rate on March 1st 2024: 1 € = 89,78 INR).
The proportion of foreign currency payments for these trips varies between 35 and 70% of the total cost of the trip, depending on the destination.
• Various taxes such as VAT, duties, etc.
The prices, all taxes included, shall be confirmed by the travel agent selling the cruise at the time of booking. In the event of modifications, the adjustment up or down shall not necessarily be operated upon the date of payment for service provisions, but upon the date of use which alone shall prevail. In any case, no price change can be made in the 20 days preceding the departure.
The cost of visas and tariffs for optional excursions are subject to modification at any time without prior notice by the competent authorities, and in this case, will be passed on in full to customers. All services charged on board the boats should be paid on board, before the clients get off. For cruises including tips, to facilitate the traveller’s stay our prices include tips paid in full to local providers in the destination country, determined by us in recognition of local customs and practices.
TRAVEL - DURATION - ACCOMMODATION: Durations shown do not match with the number of days spent at the destination, but with the entire trip, including transport, either a certain number of nights and do not necessarily correspond to a predetermined number of full days. If, owing to the schedules imposed by the various means of transport, the first and last days happen to be curtailed by a late arrival or a morning departure, no refunds shall be forthcoming. The duration of the voyage is calculated as of the day of convocation to the day of return.
Meals on the first and last days are not included unless otherwise indicated in the programme, and will be at the passengers’ own expense. All services on the last day end with breakfast. Some meals may be provided by the airline. The classification and category of the hotels and ships (excluding CroisiEurope fleet) are provided by the local authorities in the country and according to their criteria, which may or may not correspond to the French norms. Any claim or complaint arising as a result of the categorization of hotel or ship will not give rise to any refund or payment of compensation.
PAYMENT FOR THE VOYAGE – BOOKINGS AND SETTLEMENT OF ACCOUNTS: Bookings may be made at any time in any travel agency, subject to places available. Programmes and prices shall be those listed on our sales contracts, which must be taken by the travel agent seller on the copy given to the traveler and signed up for acceptance. The prior information is available in our brochure, completed with any amendments, corrections communicated to the time of application for registration with CroisiEurope. The client acknowledges having read all these elements. Your booking shall be considered firm as soon as have agreed and applied the conditions of the contract. The reservation contract must be signed by you and returned within eight days after it has been sent.
For CroisiEurope, the voyage cannot be guaranteed if full settlement of the balance owing has not reached us 30 days prior to the date of departure. Failure to pay the balance upon the dates thus defined constitutes default, which is subject to a clause of immediate resolution of the contract. For bookings made less than 30 days prior to the date of departure, the total sum shall be paid on booking.
For the cruises on the Mekong, Ganges, Nile and in Southern Africa, the voyage cannot be guaranteed if full settlement of the balance owing has not reached us 45 days prior to the date of departure. Failure to pay the balance upon the dates thus defined constitutes default, which is subject to a clause of immediate resolution of the contract. For bookings made less than 45 days prior to the date of departure, the total sum shall be paid on booking.
For failure to meet deadlines above, the company CroisiEurope reserves the right to take back seats if the customer has not paid the amounts expected by the company within eight days after the formal notice of payment sent by CroisiEurope.
By virtue of Articles L-441-3 and L-441-6 of the Commercial Code, all late payments shall bring about the application of late payment penalties equal to 1.5 times the legal rate of interest.
Furthermore, no discounts shall be granted for early payment. Travel documents and transport tickets shall be issued to the passenger after payment of the price in full.
ADMINISTRATIVE COSTS IN THE EVENT OF MODIFICATION BY THE CUSTOMER PRIOR TO DEPARTURE:
For cruises: All modifications to the booking fifteen days prior to departure shall entail a charge of £ 50 per person (excluding postage costs, which shall be charged as extra). Such charge is not refundable and is payable immediately by credit card or bank transfer only (no payments by check will be accepted).
However, no modifications shall be accepted less than four days prior to departure. Such charges shall also be demanded in the event of transfer of the contract to a third party. Be careful, any change in the cruise date is considered as a cancellation and will be subject to cancellation charges.
For transportation: Should a modification require the change of one or more names of customers, on the date, or on the trip itinerary, we decline all liability as to acceptance or refusal by our various suppliers. Modification charges in the order £ 50 excluding VAT added to the total ticket price per person may be demanded by said companies. In the event of refusal, the cancellation charge scales apply.
MODIFICATIONS TO AIRLINE SERVICES BY CUSTOMERS AFTER DEPARTURE: The tariffs of the airlines used to reach the ports of embarkation are subject to specific terms and conditions of reservation and issue. Once the voyage has started, no modifications are permitted by the airline companies or by the ship owner and no refunds shall be forthcoming.
The ship owner shall not meet the accommodation expenses of passengers put ashore in the course of the cruise or at the end of the cruise.
POSTAGE COSTS: Any costs such as guaranteed overnight delivery, express delivery, etc. rendered necessary by dint of a late booking, strikes by the postal services or other circumstances beyond our control shall be billed to the travel agency or to the customer.
CANCELLATION:
1) TRAVELLER’S RIGHT OF CANCELLATION
The traveller may cancel the contract at any time prior to the start of the trip or stay, subject to the payment of appropriate cancellation fees or, where applicable, standard cancellation fees charged by the organiser or retailer.
2) CANCELLATION FEES
In the event of cancellation by the customer, the sums paid will be reimbursed minus the cancellation fees per person specified below, depending on the date of cancellation in relation to the departure date, and the non-refundable costs of insurance, reservation fees and visa fees, as well as all other insurance and cancellation fees required by our suppliers.
If one of the passengers in a double room or cabin cancels his/her reservation, the remaining passenger will have to pay the double room or cabin supplement for individual use.
All cancellations must be sent to the seller in writing (email or mail).
Cancellation fees for CroisiEurope river cruises
• More than 90 days prior to departure date: £ 135 (excl. VAT) handling fee per person (excluding theme weekends and Christmas market cruises, see below)
• From 90 to 60 days: 20% of total amount of cruise package
• 59 to 30 days: 50% of total amount of cruise package
• 29 to 19 days: 60% of total amount of cruise package
• 18 to 9 days: 75% of total amount of cruise package
• From 8 days to day of departure: 100% of total amount of cruise package
For CroisiEurope river cruises, theme weekends and Christmas markets, cancellation fees invoiced more than 90 days prior to departure will amount to £ 50 per person excluding VAT. The rest of the above rates remain unchanged for these cruises.
Cancellation fees for CroisiEurope ocean and coastal cruises:
• More than 90 days prior to departure: £ 270 (excl. VAT) handling fee per person
• From 90 to 60 days: 40% of total amount of cruise package
• 59 to 30 days: 60% of total amount of cruise package
• From 29 to 9 days: 75% of total amount of cruise package
• From 8 days to day of departure: 100% of total amount of cruise package
Notwithstanding the above cancellation conditions, the cancellation fees for CroisiEurope New Year’s river, ocean and coastal cruises are as follows:
• More than 90 days prior to departure: £ 270 (excl. VAT) handling fee per person
• From 90 to 60 days: 40% of total amount of cruise package
• 59 to 30 days: 60% of total amount of cruise package
• From 29 to 20 days: 75% of total amount of cruise package
• From 19 days to day of departure: 100% of total amount of cruise package
Cancellation fees for Exotic river cruises :
• More than 90 days prior to departure: £ 270 (excl. VAT) handling fee per person
• From 90 to 61 days: 35% of total amount of cruise package
• 60 to 31 days: 50% of total amount of cruise package
• 30 to 20 days: 70% of total amount of cruise package
• 19 to 9 days: 80% of total amount of cruise package
• From 8 days to day of departure: 100% of total amount of cruise package
By accepting these general terms and conditions of sale, the traveller expressly acknowledges that he/she has been informed in advance and accepts the cancellation fees as set out above.
IMPORTANT: All packages including air transport are subject to the general and specific cancellation conditions of the designated airline companies. In the event of cancellation by one or more passengers, the following cancellation conditions shall be applied:
• River, maritime and coastal services: pursuant to the general terms and conditions of CroisiEurope.
• Air transport: in accordance with the conditions of the designated airline company, which can be viewed on the websites of the airlines concerned, or consulted with our reservation services on request.
In addition, the amount of cancellation fees relating to landbased services (hotel, for example) will correspond to the amount of actual fees invoiced by the partner to CroisiEurope.
REFUNDS / DISCOUNTS: No refund will be made if the customer fails to turn up at the times and places mentioned in the travel instructions sent to him/her. Likewise, if he/she fails to present the police or health documents required for the trip (passports, visas, identity cards, vaccination certificates, etc.).
CroisiEurope cannot be held responsible for a delay to air, rail or land feeder services bringing about the passenger’s failure to appear at departure, regardless of the reason, even if such delay is the result of a case of force majeure, a fortuitous circumstance or the fault of a third party.
Curtailment of the cruise shall not give rise to a refund request or credit note of any kind, unless appropriate cancellation insurance has been taken out which includes such option in its general terms and conditions. In this case, the refund shall be made directly by the insurance company.
No reimbursement will be made for the cancellation of any of the services included in the cruise package. Claims on the ground of possible price differences shall not be taken into consideration. The signature of the booking contract and payment of the invoice by the client imply his acceptance of the travel prices and terms.
It is impossible for CroisiEurope to take into account, afterwards, reductions or promotions announced after confirmation of the trip.
Discounts apply to the base price excluding airport taxes, options, booking fees, visa fees and insurance. Discounts are not cumulative and cannot be granted after registration. No discounts apply to special offers.
DISCOUNT FOR CHILDREN: Under 2 years of age, meals and accommodation are provided free of charge by CroisiEurope; from 2 to 9 years of age: 20% discount on the cruise price, excluding excursions, transfers, flights, taxes, options and booking fees. For children over 9, the normal price applies. These discounts do not apply to the cruises on the Mekong, Ganges, Nile and in Southern Africa.
For the Mekong and Southern Africa cruises, only the following discounts apply:
For Southern Africa: 15% discount on the cruise price for 1 child aged 7 to 14 sharing a room/cabin/bungalow with 1 or 2 adults (excluding flights, taxes, options, visa, etc.).
For the Mekong: 20% discount on the cruise price for 1 child aged 2 to 12 sharing a room/cabin with 1 or 2 adults (excluding flights, taxes, options, visa, etc.).
For safety reasons, children under 7 are not accepted on the Southern Africa and India destinations.
TRIPLE CABIN DISCOUNT: 30% off the cruise price for the 3rd occupant of the triple cabin, excluding taxes, flights, options and booking fees.
DISCOUNT WEDDING ANNIVERSARY: On CroisiEurope river cruises from 3 to 13 days, the wife receives a discount on the cruise for each 10 years of marriage. Ex: 10, 20, 30 ... years of marriage = 10, 20, 30% ... off.
The latter is only valid for wedding anniversaries in 2026 and applicable upon presentation of the marriage certificate or family register. This discount is only valid on the cruise fare, excluding options and transportation costs, it is non-retroactive, non-refundable and cannot be combined with any other offer. These discounts do not apply to maritime and coastal cruises nor on cruises on the Mekong, Ganges, Nile and in Southern Africa.
SPECIAL FAMILY OFFERS: A selection of cruises featured in our brochures and websites under the brand and bearing the “Family Club” logo are subject to specific price reductions and commercial terms and conditions:
- CroisiEurope river cruises are subject to a cruise fare waiver (excluding flights, optional services, taxes, transfers, and excursions) granted for up to two (2) children (up to and including 16 years of age), provided that a paying cabin is booked under the same cruise contract. Any reservation including more than two (2) children (up to and including 16 years of age) shall not be eligible for the fare waiver but shall benefit from a thirty percent (30%) discount on the cruise fare (excluding flights, taxes, transfers, and excursions).
- CroisiEurope maritime and coastal cruises are subject to a thirty percent (30%) discount on the cruise fare (excluding flights, taxes, transfers, and excursions) granted for up to two (2) children (up to and including 16 years of age), provided that a paying cabin is booked under the same cruise contract.
For single-parent families traveling with two children, the additional individual cabin charge is waived exclusively for Special Family Offers on CroisiEurope river cruises and maritime and coastal cruises.
There is a pre-set quota of places eligible for the Special Family Offer on selected cruises. In the event of unavailability on a cruise benefiting from the Special Family offer, the seller will make its best efforts to propose, without obligation of result, other dates on other cruises benefiting from the same offer.
Special Family offers are nonretroactive and cannot be combined with any other offer.
ATOL PROTECTED PACKAGES: When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
CRUISE FLEXIBILITY: For your comfort and peace of mind when planning a cruise, we offer Cruise Flexibility. This optional program, of which the cost is detailed below, is non-refundable and non-cancellable, can only be used once per trip, and must be purchased by all the persons included in the booking. With Cruise Flexibility you can change the date and destination, under the following conditions:
• CroisiEurope river cruises (excl. cruises with a duration of less than 3 days / 2 nights as well as day services): £ 119 incl. tax / person, change of date is possible up to 30 days before departure
• CroisiEurope maritime and coastal cruises: £ 178 incl. tax / person, change of date is possible up to 30 days before departure
• CroisiEurope cruises on the Mekong, Ganges, Nile and in Southern Africa: £ 238 incl. tax / person, change of date is possible up to 45 days before departure
Cruise Flexibility is subject to the following conditions:
The change of date must be made once Cruise Flexibility has been requested. The change of date and destination must take place on the same cruise as initially selected. The application of the Cruise Flexibility results in the cancellation of the cruise initially reserved and the establishment of a new booking which will be subject to the general terms and conditions of sale effective on the date of the new booking.
Cruise Flexibility is independent of an optional insurance, which we strongly suggest you to purchase and for which you will find the conditions in the corresponding paragraph. Cruise Flexibility is applicable only on the cruise, therefore excluding transport (except if a flight chartered by CroisiEurope) and excluding related services. Changes to preand post-routing will therefore be subject to the conditions and possible costs of the corresponding suppliers, which will remain at customer’s expense.
Cruise Flexibility becomes effective once the balance of the initial contract has been paid. The change of date must be within the same calendar year, it will not be possible to purchase a new Cruise Flexibility on the new booking which led to the implementation of the initial Cruise Flexibility.
The price difference for the new date chosen will be applied to your new booking. If it is in your favour, a credit will be issued to you which you can use on all cruises during the current calendar year.
SPONSORSHIP: The Sponsor (hereinafter referred to as the “Sponsor”) who sponsors a Sponsoree (hereinafter referred to as the “Sponsoree”) may benefit from the Advantages (hereinafter referred to as the “Advantages”) listed below, subject to compliance with all of the following cumulative conditions:
ADVANTAGES (one-time use)
• Sponsoree’s booking (based on cabin) between £ 0 and £ 1999 = £ 100 discount for the Sponsor and £100 discount for the Sponsoree (discount valid per cabin).
• Sponsoree’s booking (based on cabin) between £2,000 and £ 3,999 = £ 200 discount for the Sponsor and £ 200 discount for the Sponsoree (valid per cabin)
• Bookings of £ 4000 or more (based on cabin) = £ 300 discount for the Sponsor and £ 300 discount for the Sponsoree (valid per cabin).
SPONSOR CONDITIONS
• The Sponsor must have already taken a CroisiEurope cruise in the past.
• The Sponsor may sponsor an unlimited number of Sponsorees, with a limit of 2 (two) sponsorships per cruise date.
• The Sponsor may only use one sponsorship discount per cruise date.
• The Sponsor must not belong to a travel agency
SPONSOREE CONDITIONS
• The Sponsoree must not have already taken a CroisiEurope cruise in the past.
• The Sponsoree must provide CroisiEurope with sufficient information so that the Sponsor can be identified. In the absence of sufficiently precise identification, the Sponsorship will not be possible.
• The Sponsoree must use his/her discount on his/her first CroisiEurope cruise.
Advantages granted within the framework of a Sponsorship are cumulative with other CroisiEurope offers.
The Sponsor and the Sponsoree may not claim reimbursement (bank transfer, cash...) or exchange the Advantages. The same cabin cannot be shared by the Sponsor and his/her Sponsoree, or by two Sponsorees.
In the event of cancellation of the CroisiEurope cruise for which the sponsorship was granted by the Sponsoree, the Advantages of both the Sponsoree and the Sponsor will be null and void, and the Sponsor will not be able to benefit from an Advantage until the Sponsoree makes a new reservation.
INDIVIDUAL CABIN: For CroisiEurope river cruises and maritime and coastal cruises, individual cabins are authorized up to 10% of the quota. The number of individual cabins shall not exceed 12 for the entire ship except for cruises on the Mekong, Ganges, Nile and in Southern Africa.
FORMALITIES: Participants must comply with all police and customs formalities in force at the time of travel and according to their nationality. They must hold all necessary visas for stay and transit, as well as any required health certificates, for all countries covered by the cruise or travel itinerary.
Depending on the destination and the traveler’s nationality, it is the traveler’s responsibility to:
- Verify the required entry and/or exit formalities and documents, including administrative and health-related formalities, taking into account their personal situation and any prior travel.
We recommend that passengers consult the applicable requirements and monitor any updates through their travel agency and/or physician, and by consulting competent embassies, consulates, and health authorities, or the following official websites:
French Ministry of Foreign Affairs travel advice: https://www.diplomatie.gouv.fr/en
Institut Pasteur Medical Center: https://www.pasteur.fr/en
Foreign nationals and those not born in France must consult their national consulate for the relevant requirements.
- Strictly complying with all applicable formalities.
- Verifying the consistency of names, surnames, ID or passport numbers on all travel documents and official paperwork.
- Possessing readable and undamaged travel and identity documents, as well as the required formalities, throughout the trip (we recommend carrying both paper and electronic copies).
Expired, damaged, or facially unrecognizable ID documents (including passports) will be rejected. For passports, it is advisable to ensure a sufficient number of blank pages.
For travel within the European Union or the Schengen Area, it is reminded that French nationals and EU citizens must carry a valid and undamaged national identity card (CNI) and/or passport.
For travel outside the EU, a passport or identity card valid for more than six (6) months after the return date may be required by local authorities, along with proof of return, minimum funds, travel insurance, an international vaccination card, proof of vaccination, and/or visa.
French nationals are particularly advised that as of January 1, 2014, the validity of the French national identity card was extended from 10 to 15 years. However, this extended validity is not recognized by all countries. Therefore, travelers holding such ID must verify its acceptance with the embassies of the countries visited.
For minors residing in France traveling without a parent or legal guardian, in addition to a valid ID or passport, an “Autorisation de Sortie du Territoire” (AST - exit authorization) is required, accompanied by a copy of the ID of the person who signed it. More information and the Cerfa form are available at: https://www.service-public.fr/particuliers/vosdroits/F1359.
A passenger who is unable to board a flight or is denied entry to a country due to failure to present the required documents, as specified in the signed travel contract or invoice, shall not be entitled to any refund. All resulting expenses shall be borne exclusively by the customer.
If we prepare entry documents (such as visas) on behalf of the customer, we do so based on the information provided by them. We shall not be held liable for any consequences arising from inaccurate or incomplete information. Required documents
must be sent to us by REGISTERED MAIL WITH ACKNOWLEDGMENT OF RECEIPT within the necessary timeframes, and their compliance with destination country requirements must be verified in advance. Documents will be returned only on the day of departure. We shall not be held liable for any delays or failure to issue documents by the relevant authorities. The passenger must provide the company with all necessary information to allow it to fulfill its legal security obligations.
It is reminded that under Article L. 211-8 of the French Tourism Code, the organizer or retailer must inform the traveler, using a standardized form prescribed by regulation, prior to the conclusion of the contract, of the border-crossing conditions.
This information must be presented clearly, intelligibly, and prominently. When provided in writing, it must be legible.
The organizer must also inform the traveler of general entry requirements for passports and visas, including approximate timeframes for obtaining visas, and provide information on health formalities applicable in the destination country.
By accepting these general terms and conditions of sale, the client acknowledges having been informed by the organizer of all applicable formalities necessary for the proper conduct of their stay in the countries visited, particularly in the context of the Exotic River cruise programs, and especially those applicable to minors.
Important: Between the publication of the CroisiEurope brochure and the travel departure date, applicable regulations may change. National regulations frequently change without notice. The information provided in CroisiEurope brochures is for guidance only, and it remains the client’s responsibility to verify the required formalities at the time of travel. CroisiEurope cannot be held liable for the failure to comply with formalities that it has advised of at the time of booking, nor for any fines incurred due to breaches of customs or health regulations in the countries visited.
CHILDREN / MINORS: Reservations from minors shall not be accepted by the travel agency but must be made by the parents or other adults of more than 18 years of age with the necessary authorizations. Minors of under 18 years of age are not permitted to travel on board unaccompanied. They must be accompanied by parents or adults of more than 18 years of age. No alcoholic beverages shall be served to minors on board. Proof of the customer’s age may be requested by the ship’s personnel.
MEDICAL CONDITIONS: All passengers shall ensure that they are medically, physically and / or in a psychic way fit to undertake a trip without endangering their life or the life of others. No medical services are offered aboard our ships. Any passenger with a physical or mental incapacity, limited capacity of mobility, having an illness requiring treatment or medical care, or pregnant women should inform the travel agent at the time of booking. No reservations can be accepted for passengers whose physical or mental condition is likely to render their participation in the cruise or in the vacation impossible or dangerous for themselves or others, or who require forms of care or assistance impossible to guarantee aboard ship, notably because of unsuitable infrastructure. Some suppliers (hoteliers, airlines and cruise companies, etc) may require a medical certificate confirming that the passenger is fit to travel or they may refuse to accept the booking if they feel that they will be unable to guarantee any assistance or treatment deemed necessary for the health and well-being of the passenger. Participation in the voyage and in excursions is subject to the condition of the passenger having sufficient mobility. If necessary, the disabled may be accompanied at their own expense to obtain the required assistance.
If CroisiEurope considers it strictly necessary for the safety and comfort of the passenger, bookings of persons with disabilities or reduced mobility will be subject to the condition that a companion able to assist the disabled or mobility-impaired passenger be present. This requirement is entirely dependent on CroisiEurope’s assessment of the safety related needs of the disabled or mobility-impaired passenger and may vary from one route to another and/or from one boat to another. If the disabled or reduced mobility person requests and requires special assistance (care, supervision), they must be accompanied by a companion who can provide the required assistance at their own expense.
All personal accidents, diversions or forced stopover costs disrupting the course of the cruise shall be at the liability of the passenger having concealed his unfitness to travel. CroisiEurope recommends the wearing of footwear suitable for life aboard and for excursions with non-slip soles. Some vaccinations, although not mandatory, may be recommended by health authorities.
DENIED BOARDING AND PREMATURE DISEMBARKATION: Boarding may be denied to all passengers and a passenger’s cruise may be curtailed (at the risk and cost of the passenger put ashore) when, in the opinion of the ship’s captain or the senior officer on board, such passenger is not fit to travel, for administrative or other legitimate reasons, or disrupts or endangers other passengers. Such a passenger may be put ashore in any port of call whatsoever without the ship owner’s liability being invoked. The river cruise operator may not be required to reimburse the days of the cruise not made by the passenger put ashore or to cover any costs occasioned by being thus put ashore.
COMPLIANCE WITH THE TIMING OF STOP OVERS: On stopovers, the latest time for returning to the ship and departure of the ship are mentioned aboard and stipulated by the senior officer on board. It behoves passengers to abide by such times.
The company declines all liability in the event of failure to board at the appointed time. No refund or compensation shall be payable to the passenger.
EXCURSIONS: The excursions presented in the brochure are optional (unless otherwise stated) and the number of places is limited. Passengers who have booked excursions before departure will be given priority.
The itineraries of the excursions defined in the programmes are given as a rough guide and may be subject to variations owing to external circumstances (e.g. meteorological conditions, strikes, transports delays, closure of sites by the local authorities, etc.) or owing to local service providers. In actual fact, some of the places visited are subject to high levels of security (the Kremlin for example). The authorities in any country may therefore close any place in an untimely manner and prohibit all visits. We cannot be held responsible for the unexpected closure of any intended site and we will always do our best to arrange an alternative visit in such instances. In the event of cancellation of an excursion, CroisiEurope undertakes to do its utmost to offer replacement tours. In the event of definitive cancellation, the excursion shall be refunded. No complementary compensation may be claimed in such circumstances.
Unless otherwise stated in the programme, prices for optional excursions, excluding packages, are given for information purposes only, and are guaranteed with a minimum of 25 people per excursion. If the minimum number of 25 persons is not reached, a rate adjustment may be applied on board the boat during the excursion. In the event that an excursion or all excursions are cancelled, where such excursions are optional and can only go ahead with a minimum number of participants as indicated above, this shall not result in the customer cancelling the cruise.
Excursions scheduled for the same evening or the next morning on which the boat is boarded are only guaranteed for customers who have subscribed to the package excursions.
For the cruises on the Mekong, Ganges, Nile and in Southern Africa, the excursions booked on site, or mentioned in our programmes are organized by local companies that are independent of CroisiEurope.
Even if they are proposed by our local representatives as an extra service to passengers, they are bought freely on the spot and do not form a component part of the holiday booked through CroisiEurope from France. All descriptions and tariffs shown are for guidance purposes only.
Any dispute, accident or incident in their conduct must be solved on the spot with the body concerned and do not in any way engage the responsibility of CroisiEurope or the travel agency from which the trip was booked.
PERSONAL ITEMS / LUGGAGE: Animals, hazardous objects and products, such as illegal substances, firearms, blunt objects and knives, explosives, oxygen, compressed air or inflammable products, etc. are strictly prohibited on board. The ship owner reserves the right to deny boarding to passengers in possession of such items. Passengers shall be answerable for all damage suffered by the ship owner owing to the failure to abide by the aforementioned obligations.
Loss of objects or material damage thereto shall be declared on board in writing to the Purser’s Office during the cruises and the head attendant or as part of a circuit or a stay. Such declaration shall be forwarded to us by the passenger within three days of disembarkation.
Except in cases of fault on its part, CroisiEurope may not be held responsible for the loss, theft, pilferage of and/or damage to the passenger’s property. Our crew is at the disposal of passengers for the handling of their luggage and its liability may not be invoked. The limit on liability is £ 450 per passenger, it only applies to trips aboard boats of the fleet CroisiEurope. For journeys and cruises on the Mekong and in Southern Africa, the responsibility lies with the owners and local providers. During the whole duration of the trip, luggage, as well as the watching of the belongings is the responsibility of the passengers. CroisiEurope underline to the travelers the fact that it cannot in any way be held responsible for items left and does not support their research or their repatriation.
Therefore the forgetting of luggage owing to the customer’s oversight shall result in the charging of any additional costs incurred in recovering it. We advise our passengers to take out luggage insurance.
In the event of loss, late delivery or damage to luggage in the context of air transfers, it is the passenger’s responsibility to fill in the luggage complaint form at the airport with the airline company. The original shall be required by the latter for processing all claims.
VALUABLE ITEMS: CroisiEurope shall not be answerable for the loss, theft or damage to valuable items, money, financial documents, jewellery, and personal belongings which have not been under the passenger’s supervision or due to the passenger’s failure to observe safety rules or instructions.. We request you not to leave valuable items unattended, to check their condition regularly and to protect them by putting them in the safe provided for you or in the safe at our ship’s reception desk. In addition, we advise you not to leave valuables, keys or identity papers, or medicines essential to your health in your luggage entrusted to the carriers. We cannot be held responsible for any damage, loss or theft of personal belongings.
COMPLAINTS: Any assessment of a subjective nature will be considered with interest but may not be recoverable. If there were problems during the trip, it is strongly recommended to inform immediately your attendant or purser to find a solution in due case. In case of non-delivery or non-use of a local performance in accordance with client’s decision, no refund can be made. All complaints must be forwarded to CroisiEurope within 10 days of disembarkation by any means allowing for receipt confirmation to the seller, in accordance with the Tourism Code, and shall be taken into consideration to the extent that such complaint has been observed. The customer shall attach to his letter the assessment form submitted to him with his travel documentation, and shall also attach all proofs in support of his complaint. CroisiEurope informs you that the response time varies from 1 to 3 months following the period of survey among services, hotels or service providers necessary for any claim.
After contacting quality customer service and in the absence of a satisfactory response within maximum 90 days, the customer can complain to the ombudsman of Tourism and Travel, whose details and conditions of entry are available on this website: www.mtv.travel. In addition, it will also be possible to make a complaint via the online dispute resolution platform provided for in (EU) Regulation No. 524/2013 of the European Parliament and of the Council, in accordance with article R 211-6 of the Tourism Code.
In the event of litigation between traders or commercial companies, the courts of Strasbourg alone shall be competent.
PURCHASES: All purchases made in situ are the sole responsibility of customers (for example: counterfeit and other articles ...).
CANCELLATION OF CRUISES BY CROISIEUROPE (article L211-14 III of the Tourism Code: CroisiEurope reserves the right to cancel cruises for circumstances of force majeure, recurrent climatic or natural events (high tides and low tides, cyclones, etc.) or which may render it impossible to enjoy certain service provisions for reasons relating to passenger safety, and this at any time prior to departure, with no other obligation than to reimburse sums paid. In such a case, the customer may not claim any complementary indemnity. CroisiEurope shall, insofar as this is possible, offer the passenger a replacement cruise of equivalent value. The passenger shall be entitled, as he chooses, to take advantage of such replacement cruise or else receive a refund under the terms set out in these conditions. Should the passenger accept the replacement cruise, no reimbursement or payment of compensation shall take place.
CroisiEurope reserves the right to cancel one or other cruise in the event of insufficient bookings; the customer may not claim any indemnity in this specific case.
Cancellations due to insufficient participants must be notified by CroisiEurope to the traveller no later than:
• 20 days before the beginning of the journey or the stay in the event of journeys lasting more than six days,
• 7 days before the start of the journey or stay in the event of journeys lasting from two to six days,
• 48 hours before the beginning of the journey or the stay in the event of journeys not lasting more than two days.
The minimum number of participants is set at: 80 persons at least for the CroisiEurope cruises on ships having a capacity between 120 and 200 persons; a minimum of 50 persons for ships having a capacity between 70 and 120 persons; a minimum of 15 persons for the barge cruise on the French canals; 40 persons for the Mekong River cruises on board the RV INDOCHINE, 52 persons on board the RV INDOCHINE II, 38 persons on board the LAN DIEP, 24 persons on board the TOUM TIOU I, 18 persons on board the TOUM TIOU II; 12 persons for the Southern Africa cruises; and 48 persons for the Ganges, 90 persons for Nile river cruises and 25 persons for the pre- or post-programme extensions linked to a CroisiEurope cruise.
CHANGES TO PROGRAMMES, ITINERARIES AND TIMETABLES: In the event of strike, bad weather conditions endangering the operation of the vessel safely or extraordinary circumstances, as explained in the Recitals above EC Regulation or for any other legitimate reason, CroisiEurope may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible to passengers in the event of cancellation, earlier or later departure or arrival, modification or substitution.
CroisiEurope may not be held responsible for any failure to abide by the arrival and departure times given in this brochure, and this regardless of the port of call.
As part of the programming of the cruises on the Mekong, Ganges, Nile and in Southern Africa, we reserve the right to the ships captains, cruise directors, leaders and representatives of these premises to modify the itineraries and order of excursions in our programs at any given moment if circumstances demand it.
Generally speaking, and this is the universal principal, the ship’s captain’s primary mission is the safety of passengers on board. Regardless of the ship or the destination, he is the sole master on board and may decide at any time to divert the ship or cancel a port of call. The ship’s captain may cancel the cruise or modify the itinerary of the cruise if he judges it appropriate to the interests of passengers and the safety of the vessel. Should the cruise be interrupted for reasons of force majeure, the customer shall be refunded for the days of the cruise not effected but may not claim any complementary indemnity. Should such modifications or cancellations of the voyage occur, Articles R 211-9 to R 211-10 of the Tourism Code shall apply. Possible unforeseen circumstances (civil or religious festivals, sporting events, political demonstrations, strikes, breakdowns, traffic jams, changes by government authorities, or other legitimate reason) may bring about modifications to visits or excursions for which CroisiEurope cannot be held responsible and which shall not permit the customer to request compensation.
Some destinations are subject to particular meteorological and climatic conditions. Some ports of call may be reversed, curtailed or cancelled, particularly for the reasons stated above, without giving rise to indemnification. In the event of cancellation, excursions purchased on board shall be reimbursed. No other compensation shall be payable. A particular port of call cannot be taken to be the objective of a programme, which is intended to explore a region in a general way and discover the pleasures of sailing.
CHANGE IN CABIN CATEGORY OR NUMBER BY THE SHIPOWNER: For technical or operational reasons, river and maritime companies or ship-owners may allot the passenger a cabin other than the one set or chosen upon the reservation.
In that event the new allotted cabin should be at least in the same category. Such change shall not be considered a valid cancellation reason for the client, nor a significant change in the contract and shall entitle to no compensation.
TRANSPORTATION
a) Changes / cancellations: Significant increases in rail and air traffic, events beyond our control (strikes, technical incidents, weather, pandemic, etc.) and safety imperatives make it sometimes impossible for airline and railway companies to adhere to their schedules. Delays—both on departure and return— are possible and are beyond the responsibility of the transporter, tour operator and travel agency. No other compensation, beyond what is strictly called for by applicable laws will be awarded, regardless of any professional or personal consequences incurred.
It is therefore recommended to make allowances for reasonable delays, particularly for the return journey, in the event of important engagements or onward travel connections. Changes to times and dates, made by railway and airline companies, may take place both on departure and return and may shorten or extend the trip. CroisiEurope—acting as an intermediary between the buyer and the railway or airline company— will do its best to find the most convenient solution but may not be held responsible for any possible consequences of these delays or modifications. There shall be no compensation on the price of the cruise.
Moreover, we are not liable for air or rail transfers that are not bought through the CroisiEurope tour operator. We recommend that our clients make their own pre- or post-travel arrangements and purchase flexible or refundable tickets. Cruises cannot be canceled if the reason is due to the client and connected to air or rail traffic. Most airlines have made online check-in mandatory on their websites the day before the flight (outward and return). Passengers are liable for making the confirmation themselves within the given deadline.
Furthermore, CroisiEurope strongly recommends that passengers carry out these check-ins, even on companies for which this is not mandatory.
Tickets issued within our programs or reserved directly by the client that are not used—whether on departure or return—may not be reimbursed, even if the trip is canceled or postponed. Giving up your seat in order to take a different plane or train does not constitute a valid reason for reimbursement of a nonused ticket, nor can it be used toward a new ticket.
No claim for air travel leading to additional expenses (taxi, parking, hotels, reservation modifications, non-changeable tickets, etc.) shall result in any compensation being payable on site or upon return, including arrivals in a train station or airport that is different from that of departure (for example: Paris Orly, Paris Roissy).
b) Pre- and post-transfers: To organize pre- and post-transfer tours “from your home city to your meeting point or to the departure or arrival airport” by bus, we wish to draw your attention to the fact that that these bus transfers will only take place for a minimum of 20 people.
In some cases, wait times may occur during transfers to take into account possible traffic or organizational needs.
Applicable rates for air or railway travel to Paris or other cities from the city of residence apply only according to the conditions mentioned in our brochures and/or estimates (within the limit of availability in the designated reservation class).
All expenses or repurchased tickets due to airline or railway delays during pre- and/or post-transfers caused by events outside of CroisiEurope’s liability are the sole responsibility of the client.
c) Identity of transport companies: In accordance with articles R211-15 of the Tourism Code regarding the obligation to inform passengers of the identity of airline companies, the client is informed of the identity of three de facto or contractual transport companies that are likely to provide the transport services. The seller shall inform the client of the effective airline company that will carry out the flight(s). This information shall be provided at the latest eight days before the date scheduled in the transport contract or when the contract is signed if signature takes place less than eight days prior to the travel date. If the identity of the transport company is changed, the client shall be informed at the latest upon check in.
d) Ticket: Travel tickets issued by airlines and railway companies, or their countermarks, are the only contract between them and the client. The client is responsible for his/her travel ticket and hence must assume the consequences of its loss, theft or destruction without CroisiEurope being held responsible.
e) Baggage: Baggage limits are generally 23 kg per person on regular flights and 18 kg per person on charter flights. Excess baggage charges are to be paid directly to the company during check-in. To transport bulky items (wheelchairs, breathing apparatus, strollers etc.), you must inform us when registering.
Additional charges may apply according to the airline company. Some airline companies charge for assistance at airports and on-board services. If baggage is not delivered or is damaged by the airline, the client must immediately inform the competent authority in the arrival airport and complete a loss or damage report. Then, in order to be eligible for compensation, the passenger must send this report to the airline company within a maximum of seven days, with all original documents requested. You are strongly advised to keep a copy of all the originals sent. The airline company will not deal with the request if this process is not respected and the original documents are not presented. CroisiEurope—acting as an intermediary between the buyer and the airline company—will do its best to find the most suitable solution but may not be held liable for any possible consequences of lost or damaged baggage. No compensation shall be provided by CroisiEurope.
f) Responsibility of carriers: The consequences of accidents / incidents which may occur during airline transport are governed by the provisions of the Warsaw and Montreal Conventions or local regulations governing domestic transport in the country concerned.
g) Refund of air taxes: In case of non-use the plane ticket for whatever reason, taxes airport fees are refundable to travelers on their request within 30 days and free of charge for any request online. For any reimbursement request outside line, CroisiEurope will charge 20% maximum amount refunded.
RESPONSIBILITY OF PASSENGERS: Each passenger (or, if the passenger is a minor, his parents or guardians) is responsible and undertakes to compensate the company for any damage to furniture, equipment or other items owned by the boat, for damage in hotels or on airplanes used by the passenger as part of his trip.
Each passenger (or, if the passenger is a minor, his parents or guardians) is responsible and undertakes to compensate the company for all fines or contraventions imposed upon the company owing to an act, omission or violation of a law, whether it be a voluntary act or not on the part of the passenger.
Passports must be in order for the countries through which the ship passes. It is the responsibility of the passenger to ensure the validity and conformity of his passport.
RESPONSIBILITY OF CROISIEUROPE: As an organizer of cruises, shipowner and charterer, CroisiEurope’s obligations are defined by the combined provisions of the Tourism Code, those specifically applicable to the navigation of the boat assigned to the cruise and, in the absence of such a law, those of the law of June 15, 1895 on the reports of private law in navigation interior. Articles L.211-16 et seq. of the Tourism Code regulate the responsibility of the organizer, and the terms exemption from it. In accordance with article L. 211-17-IV of the Tourism Code, CroisiEurope’s liability, including its obligation to pay compensation, is limited :
- to the conditions of compensation and the liability regime provided for by the international conventions in force (including the Warsaw Convention of 1929 and the Montreal Convention of 28 May 1999) and/or European Union regulations (in particular EC regulation 261/2004 of 11 February 2004) applicable to its services or those of its service providers for which it is responsible (including carriers, airlines, railways or waterways).
- in the absence of their application and excluding personal injury, intentional or negligent damage, CroisiEurope’s liability is limited to three times the total price paid by the passenger.
CroisiEurope may not be held liable in the event of force majeure, exceptional and unavoidable circumstances, the unforeseeable and insurmountable act of a third party not involved in the provision of the services stipulated in the contract, and/or damage caused by the passenger. Any anomaly must be reported to the purser. CroisiEurope may not be held responsible for any damage suffered by passengers on land, outside the services and/or programme provided, when the latter are not under its authority or supervision, in the event of an accident or damage of any kind suffered by the passenger. The limitation of CroisiEurope’s liability for personal injury is 2,000,000 SDR (SDR: Special Drawing Rights: currency international) sure the boats of the fleet CroisiEurope, in accordance with the rules of the Strasbourg Convention (CLNI 2012) on the limitation of liability of boat owners.
OBLIGATION TO PROVIDE ASSISTANCE: In its capacity as organiser, CroisiEurope will provide as soon as possible in the circumstances of the case, appropriate assistance to the traveller in difficulty in accordance with articles L 211-17-1 and R 211-11 of the Tourism Code. The nature of this assistance is specified by article R 211-11 of the Tourism Code reproduced above.
CROISIEUROPE INSURANCE: Regarding the civil liability of CroisiEurope in respect of passengers and third parties, CroisiEurope is insured for bodily and material accidents by a “Protection and Indemnity Club (P&I)” guarantee. Regarding the professional civil liability of the cruise organiser, the latter is insured pursuant to the provisions of the Tourism Code. The contract covers underwritten by Allianz within the guaranteed type of damage, per claim and per insurance year the injury to the tune of 20,000,000 € , property damage and consequential damage to the tune of 10,000,000 € professional liability up to 15,000,000 € (for all injury, damage and consequential).
Professional civil liability insurance: insurance policy no.62944562 Financial cover provided by A.P.S.T. – 87-89, rue de la Boétie, 75008 Paris – France.
OPTIONAL INSURANCES AND ASSISTANCE GUARANTEE - REPATRIATION: Clients have the option of taking out an insurance policy covering the consequences of certain cases of cancellation, damage to luggage, personal liability abroad and interruption of stay, by means of the registration form or the sales contract. The general conditions of these insurance contracts are available on request from the insurer. These contracts contain limits of cover, exclusions, excesses and obligations in the event of a claim. Clients are therefore advised to read them carefully. In any event, only the insurance company concerned shall be liable to the Client in respect of the performance of the said contracts; the Client shall then have a direct legal relationship with the company. Apart from these optional insurances, a medical repatriation / personal assistance insurance is included free of charge in all our cruises and trips.
GENERAL INFORMATION: All the information published in our brochures concerning timetables, itineraries and hotel and ship facilities were correct at the time the brochure was published and may be subject to modifications. In such cases, customers will be advised of any such amendments at the booking stage. Maps, photographs and illustrations are provided purely for guidance purposes and are not contractual.
PROTECTION OF PERSONAL DATA: CroisiEurope undertakes, as a Data Controller within the meaning of Regulation (EU) 2016/679 of 27 April 2016 (the “GDPR”), to respect the right to privacy and the protection of personal data of any individual providing and/or receiving information via its website, through its staff or that of its partners, or by email.
In general, any individual whose personal data may be processed may refer to:
- the Privacy Policy,
- the Cookie Policy and the use of cookies by the company, available on the website https://www.croisieurope.travel.
These policies detail the types of personal data processing likely to be carried out by CroisiEurope and their legal bases (including site traffic statistics, personalized communication, and targeted advertising or offers).
With regard to commercial communications via email or SMS, it is reminded that any individual may object or unsubscribe by following the opt-out link or procedure included at the end of such communication. It is also reminded that individuals may register on the national opt-out list for telephone marketing (“Bloctel” in France).
Any individual whose personal data is processed has the right to be informed about the use and storage of their personal data, to access such data, to obtain free communication of their data in an intelligible format, to request rectification of inaccuracies, to have incomplete data completed, to restrict the processing of their data, to object to its processing, and/or to request its erasure, within the limits provided by law.
To exercise their rights, individuals may contact CroisiEurope’s Data Protection Officer (DPO):
- by email: dpo@croisieurope.com, or
- by postal mail at the following address: CroisiEurope, Customer Relations Department, 12 rue de la Division Leclerc, 67000 STRASBOURG, France.
Proof of identity and/or representation of a third party may be required.
Any individual may lodge a complaint with their local data protection authority. In France, this is the “Commission Nationale de l’Informatique et des Libertés” (CNIL), website: https://www.cnil.fr, address: 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07. For other EU member states, the list of supervisory authorities is available at: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
As part of contracting with CroisiEurope, including requesting a quote or making a booking, and for the execution of the cruise and/or package tour contract and the provision of associated services:
- we collect your first and last name, date of birth, postal address, phone number, email address, online account login details (username and password), and for ancillary services (including visa applications and transport bookings): your passport and/or national identity card number and a copy or the original of such document.
- you may also provide additional — including sensitive — information as part of a request for information or customization, or as required by our subcontractors (transport or visa) or governmental or customs authorities, such as gender, medical data, disability-related information, dietary or religious data;
- you may provide the same data concerning other individuals for the purpose of booking their participation; in such case, you must ensure that they have consented to this and understand how their data will be used by our company.
The data collected is used to manage your requests. The collection and use of this data is based on:
- the necessity to collect and process this information in order to manage your booking, provide the products and services contracted, respond to your queries, assist with your booking or complaints,
- your prior request to use this information for purposes of information, communication and/or marketing (including newsletters, events, competitions, sweepstakes, interest in future offers or sales prospecting),
- CroisiEurope’s legitimate interest where such use respects the interests and rights of data subjects (including data encryption, secure copies to ensure the protection of our IT systems and data, fraud prevention, etc.).
CroisiEurope does not sell personal data to third parties for other purposes or in exchange for payment.
For the above purposes and subject to appropriate guarantees of confidentiality and security, particularly data minimization, personal data may be shared:
- with CroisiEurope employees and those of its subsidiaries who require access and are authorized to process data for the stated purposes,
- with CroisiEurope subcontractors and third parties acting on its behalf and approved by the company, in accordance with French and European standards (including transport providers, insurers, banks, customs authorities, local service providers, technical or IT support subcontractors, hosting providers, and tour guides).
Personal data is generally processed within the European Union but may be transferred outside the EU where third-party entities ensure an equivalent level of personal data protection in compliance with EU requirements.
CroisiEurope may also disclose or process personal data if legally required to do so or if, in good faith, it believes such disclosure is reasonably necessary to comply with legal proceedings, respond to claims, or protect the rights, property or safety of the company, its customers or the public. This includes fulfilling governmental requests in departure, transit or arrival countries for immigration, border control, security and/or counterterrorism purposes.
Personal data is processed and stored in accordance with applicable French and EU standards for the duration necessary to:
- fulfill the above purposes,
- comply with legal and regulatory requirements,
- perform our contracts and resolve any disputes.
If a data subject objects to the collection and processing of their personal data necessary for the conclusion and execution of the contract and related services, the performance of all or part of their contract with CroisiEurope becomes impossible.
Once this impossibility has been explained, if the objection is confirmed, the contract will be considered canceled by the traveler and the cancellation provisions shall apply.
Personal data will be retained for three (3) years from the date of last contact or the end of the contractual relationship with CroisiEurope. At the end of this period or upon request for deletion, the data will be destroyed or anonymized in active databases. However, data may be retained with restricted access for the duration of any ongoing disputes until the limitation period expires or legal remedies are exhausted, and archived to meet CroisiEurope’s legal, accounting and tax obligations (such as the 10-year invoice retention obligation set out in Article L.123-22 of the French Commercial Code).
PLEASE NOTE: For groups of travellers, i.e. more than 20 people, we invite you to contact our ‘Group’ department directly to find out about product availability and the general terms and conditions of group sales.
For information and reservations contact your travel agent or call:
Phone: 01756 691 269
sales@croisieurope.co.uk
www.croisieurope.co.uk